RETURN POLICY & QUERIES
What happens if my product arrives damaged?As we are dealing perishable goods we regret that we cannot cancel an order once payment has been taken.
In the unlikely event that, for any reason you are not happy with the products delivered to you, please contact us and we will do our very best to resolve the situation.
Issues can be remedied by way of a credit or replacement goods. Such remedial action is entirely up to Pristine Meat Market.
Order receipt: Check-list
- Ensure that someone is at the delivery address during the agreed delivery window time to receive the Goods;
- Ensure that the person receiving the Goods checks the order and notifies us of any discrepancies. Should no discrepancies be noted we will regard the order as having been delivered correctly and in full;
- Notify us as soon as possible of any discrepancy or complaint
- Ensure that all perishable products received are refrigerated as soon as possible after receipt of delivery.
- if we accidentally deliver the wrong product to you, please notify us and we will collect the product from you at no charge and replace it with the correct order.
- If there is nobody at the designated delivery address to receive the Goods, they will be taken back to our facility and the onus will be on you to make alternative arrangement with us to collect or deliver the order from the “Re-delivery” fee will be charged .
- Should the order not be collected within 48 hours, or no alternative arrangement made to collect your Goods during this 48-hour period, the order will be considered to have been delivered and you will not have any claim against us for non-receipt of Goods
SHIPPING & DELIVERY
How soon after ordering can I expect my delivery- Orders placed before 12.00 a.m. Monday to Saturday will be delivered the same day.
- Orders placed after 12.00 a.m. Monday to Saturday will be delivered the next day.
- All orders placed on Sunday and/or public holiday, will be delivered the next day.
- Orders placed after 12:00 but before 16h00,can be marked as Priority orders and will be delivered the same day by 19h00. (Terms and conditions apply).
What are the delivery schedules?
Your order will be delivered between 09.00 and 17:00. Monday to Friday.
You also have the option of collecting your order from our premises. But this needs to be specified in advance.
Where do you deliver to?
We currently deliver to most Tshwane and Johannesburg metropolitan suburbs. Click here for a list of some suburbs that we currently deliver to. You can also collect your order from our premises in Centurion.
What will delivery cost me?
- Free shipping for orders above R1000 within the Tshwane/Johannesburg area.
- R50 for orders below R500 within the Tshwane/Johannesburg area.
- R150 for orders above R500 within the Tshwane/Johannesburg jurisdiction
- R200 for orders outside the Tshwane/Johannesburg area (minimum order of R1000). No delivery for less.
Will I have to sign for my delivery?
Yes! As we are delivering perishable products, it is important that your delivery is signed for, checked against the delivery note, and preferably refrigerated immediately (although our boxes will keep your order cool for a few hours if stored in a cool place.)
You need to notify our driver or courier immediately so that he can confirm a missing item. If this is verified it will be replaced free of charge.
MY ACCOUNT & ORDERS
How do I reset my account password?Should you run in to any difficulties regarding your account or placing on order online, please follow the steps below.
How do I reset my account password?
Forgot your password? No problem. Follow this link to reset it. You will need to enter your username or email address to receive a link to create a new password via email.
How do I modify an existing order?
Need to change something on your order? You can edit the order items if the order is still in the “on hold” or “pending payment” status. If an order is already in the “processed” and you wish to modify or cancel it, please contact us for assistance.
How do I use my promo code?
Once you’ve added an item to your cart, an “apply coupon” button will appear beneath your product. Enter the code and proceed to checkout.